Payment of the agreed price is required at the time the completed framing work is collected from our shop.
Completed work may only be taken from the shop where we have previously agreed to an alternative payment arrangement. In the event that an outstanding account exceeds 90 days and the debt is passed to a Collection Agent, then all fees and costs associated with the collection will be added to the original debt, and any discount will be forfeit.
Part payments may be made to our bank account (as shown on the invoice provided) in the period between the order being placed and the time the work is collected. We need the name on the order to be used as a reference, to enable the payment to be reconciled and credited correctly.
As a general rule, we do not ask for deposits at the time of ordering the work, but we will accept deposits if that fits with a customer's financial plans. However, we will ask for a deposit where the work is of a complex nature and is expected to take some time to complete.
Where a customer has not collected their completed work, we will continue to store and care for the work for 12 months from the date of the order. After that period of time has passed, we reserve the right to assume ownership and dispose of the work as we see fit.
Delivery of larger framed work can be arranged, at a small additional cost.